General conditions

Article 1 Identity of the seller

We are:



p/a Industrieweg 76

9032 Wondelgem

0498 86 84 43

Company number: BE0464.660.781

Bank account number: BE62 4460 2113 8161


(a) Via e-mail: , to the attention of our Privacy Officer
(b) By post: Industrieweg 76, 9032 Wondelgem

This Privacy Policy was revised last on January 16th 2023.

Article 2 Applicability and conditions

  1. Our general terms and conditions apply to all agreements with you as a customer. Certain conditions only apply to consumers (any natural person who acquires or uses products or services marketed exclusively for non-professional purposes). This will then be clearly stated.
  2. We only deliver to Belgium, the Netherlands, Germany, Grand Duchy of Luxembourg and France. If you provide a delivery address in another country, we may refuse your order.
  3. To place an order, you must be at least 18 years old. If you are not 18, a parent or legal guardian must place your order. If we find that a minor has placed an order, we may still refuse that order.
  4. You can always find our general terms and conditions on our website. Placing an order on the website constitutes express acceptance of our general terms and conditions of sale. You can always find these on our website. However, we ask you once again to explicitly confirm that you have read and agree to the general terms and conditions when you place an order. If you order online, we will also send you a copy of these general terms and conditions with the order confirmation (or at the latest upon delivery) in a format that you can save or print. We recommend that you always do this.
  5. If additional special terms and conditions apply in addition to these general terms and conditions, the above also applies to the special terms and conditions. If our general terms and conditions should conflict with those special terms and conditions, you, the consumer, can always invoke the text most favourable to you.

Article 3 Our offer and your order

  1. If an offer has a limited validity period or is subject to certain conditions, we explicitly state this in that offer.
  2. We always describe as fully and accurately as possible what we are selling you and how the ordering process will go. In any case, the description is sufficiently detailed for you to make a proper assessment. If we use images, they are a true representation of the goods and/or services on offer.Vergissen is echter menselijk. Als we ons dus overduidelijk hebben vergist, zijn we niet verplicht om alsnog te leveren.
  3. To purchase a product, add it to your shopping basket. Then fill in your contact details, delivery details and billing details. Then choose your delivery method: home delivery, delivery to a Bpost collection point, Bpost parcel machine, etc. The last step is to get an overview of your order, accept our general terms and conditions and confirm your payment by pressing the order button labelled “place order”.Als je deze stappen hebt doorlopen, is je bestelling definitief.
  4. Your order is complete and the agreement between us is final once we confirm your order by email and once we have received approval from the card issuer for your payment transaction. If your card issuer refuses to agree to your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.

Article 4 Price

  1. During the period mentioned in our offer, our prices do not change, except for price changes due to changes in VAT rates.
  2. Our prices include all taxes, VAT, duties and services. So you will never face any surprises.
  3. However, we may decide to charge shipping costs on top of the purchase price. In that case, we will always notify you before you finalise your order.

Article 5 Payment

  1. We can only accept payment via the payment modules on our website.
  2. We accept Bancontact, KBC/CBC Payment button, Belfius direct bank, ideal, Sofort banking.
  3. To ensure safe online payment and the security of your personal data, we use SSL technology. SSL ensures that your transaction data is encrypted and rendered unreadable when sent over the Internet. You do not need any special software to pay using SSL. You will recognise a secure SSL connection by the “lock” in the lower status bar of your browser.

Article 6 Compliance and warranty

  1. We guarantee that our goods conform to your order and meet the normal expectations you may have of them, taking into account the specifications of the product. Of course, we also guarantee that our goods comply with all laws as they exist at the time of your order.

Article 7 Delivery and execution

  1. All goods and services will be delivered to the address you indicated when you placed your order.
  2. If the items are in stock, the delivery period is in principle 1 to 4 working days. We will inform you about the delivery time in the order confirmation.
  3. Deliveries are made by Bpost on working days.
  4. Bpost provides delivery of the goods on working days, the customer chooses the place of delivery through Bpost’s own options.
  5. If we cannot deliver on time, we will always notify you before the expiry of the scheduled delivery period. We will then agree a new delivery date with you. If we also fail to meet this second deadline, you, the consumer, may dissolve the contract free of charge. If we do not notify you before the expiry of the initially planned delivery date, you, as a consumer, may dissolve the contract immediately upon expiry of this period without charge. We will then refund you within 30 days of the dissolution.
  6. Our shipments are always made at our risk. So you don’t have to worry about goods getting lost or damaged in the post.
  7. You must report visible defects as soon as possible and certainly within 3 days of delivery, attaching photos of the packaging and damaged or non-conforming goods. When we talk about visible defects, we think for example of goods that were damaged during transport, do not match the items listed on the delivery note or do not match the items you ordered (visible defects).
  8. We are not responsible for any consequential damages due to late delivery or non-delivery by our carrier. In any case, our liability is limited to the value of the items you prove you did not receive.

Article 8 Force majeure

  1. In case of force majeure, we are not obliged to fulfil our contractual obligations. In this case, we can either suspend our obligations for the duration of the force majeure situation or dissolve the contract definitively. As this is a case of force majeure, we do not owe you any damages in this respect.
  2. Force majeure is any circumstance beyond our will and control that prevents the performance of our obligations in whole or in part. By this we mean, inter alia, strikes, fire, operational failures, energy failures, failures in a (telecommunications) network or connection or communication systems used and/or the unavailability of our website at any time, non-delivery or non-timely delivery of suppliers or other third parties engaged, …

Article 9 Intellectual property

  1. Our website, logos, texts, photos, names and all our communications in general are protected by intellectual property rights vested either in us, our suppliers or other rights holders.
  2. You are prohibited from using and/or modifying the intellectual property rights described in this article. For example, you may not copy or reproduce drawings, photos names, texts, logos colour combination, etc … without our prior and express written consent.

Article 10 Complaints procedure and disputes

  1. Of course, we always hope that all our customers are 100% satisfied. If you do have any complaints about our services, please contact us at We make every effort to deal with your complaint within 7 days.
  2. All agreements we conclude with our customers, regardless of their place of residence, are governed exclusively by Belgian law. If for reasons of international law another law does apply, the interpretation of these general terms and conditions will primarily refer to the Belgian Market Practices and Consumer Protection Act as included in the Economic Law Code. In the event of disputes, only the competent Belgian courts have jurisdiction.
  3. As a consumer, you also have the option of resolving the dispute out of court. You can contact the Federal Government’s Consumer Ombudsman Service for this purpose. It is authorised to receive any request for out-of-court settlement of consumer disputes. It will in turn either handle the application itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link:
  4. In the case of disputes of a cross-border nature, you can also use the European Union’s Online Dispute Resolution platform via this link:
  5. Should we still not come to an agreement together through our personal complaint service (see article 12.1), you can contact SafeShops. If your complaint is accepted by SafeShops, it will mediate neutrally between us and you as a customer. Please note that only complaints submitted via the complaint form on will be handled. This way Safeshops immediately has all the right data to further handle your complaint.